Customers are always rite???? Are they????

Had a chat wif friends & my sis... haf been tinkin abt customer service stuff... It seem tat the customer svc emphasis is pretti strong now in s'pore.. can't blame e fact wif so mani similiar products on the street & everyone is copyin 1 another so easily.. so everyone is emphasisin on customer svc differentiation.. Even tourist r particular abt this as well...

Well of coz personally I feel the objective is correct but I seriously feel the way the companies r approachin r not in the rite way.. very few ppl r bothered abt the grd ppl which r the customer service personnels.. In order to get into gd books of customers, some mgmt juz aren't bothered abt the fact their employees did rite or not.. They r like going juz like the phrase goes "CUSTOMERS ARE ALWAYS RITE!"

Is tat realli true???? Weird thing is when employees follow the exact procedures & inform customers accordingly, the customers not happie complains, instead of standin by their employees, employees juz get scrutinized by mgmt... I've been there, done tat b4... & heard frm a few of my customer svc personnel friends as well...

So wat's all these things abt 1st class customer svc experience for customers?? Isn't it supposedly to b tat way only when employees r satisfied & motivated, only will they provide beta customer service itself... Givin in to customers sometimes isn't a long term solution, & creates more problem bcoz they might go around spreadin the word tat some things can b done tat way....

Well I juz hope things will juz turn out for the beta in time to come... haha.. judgin the way tings are going... doesn't seem to b the case...